Having problems with your account? Experiencing difficulty using the website? Have a question about an Academy feature?  Please look below in the freqently ask questions, or use the form below to get in touch with our support team and we’ll get back to you as soon as we can. Or contact at support@eldergym.com

frequently asked questions

how can i cancel OR PAUSE my account?

CAN I UPGRADE TO AN ANNUAL MEMBERSHIP?

I PREVIOUSLY PAUSED MY ACCOUNT, HOW TO I RESUME?

HOW CAN I UPDATE MY CREDIT CARD?

how do i update my password

HOW DO I UPDATE MY PROFILE?

HOW TO UPDATE EMAIL PREFERENCES

HOW DO I START A PROGRESS LOG

how do i use video progress tracker

HOW DO I USE THE MY ACCOUNT TAB?

HOW DO I USE THE COMMUNITY FEATURE?

HOW DO I pick up where i left off

HOW TO I USE THE MY CONTENT TAB?

HOW DO I USE THE @MENTIONS ?

HOW DO I SEND A MESSAGE TO ANOTHER MEMBER

How do i find other members

HOW DO I USE THE VIDEO CONTROLS?

How do i comment on the videos

how do i get help

HOW DO I WATCH THE ACADEMY ON MY TV?

I'M RECEIVING AN ERROR MESSAGE SAYING I DON'T HAVE ACCESS TO THIS CONTENT

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