Eldergym® Academy

You can cancel or pause your account at any time by going to MY ACCOUNT > MEMBERSHIP > SUBSCRIPTIONS. Here you will see an option to 'Cancel' or 'pause' next to your current subscription.

Once you cancel or pause, your account will remain active, and you will retain access to the Academy until your current subscription period ends. You can of course rejoin anytime in the future!

NOTE when pausing: If pausing with Paypal, you cannot resume until your scheduled payment date. For example if your payment date is on the 1st, and you resume on the 3rd, you will not be able to resume until the next 1st.

If pausing using a credit card, when you resume, that day will be your new start date.  For example, if your renewal date is the 1st and you resume on the 3rd, the 3rd will be your new billing cycle start date. 

Yes! We'd love to have you upgrade your subscription to an annual membership. 

To do so please go to your "My account" page > Membership > Subscriptions.  And you should see a blue box at the bottom of the page with a link to Change Plan. If you don't see this for any reason, just let us know.

Your account will be prorated to take account of any time you have remaining on your current subscription period, so your annual payment may not be taken immediately. You will be told on the checkout page when payment will be taken however.

Please login to the site and then go to your account page. Select the 'Subscriptions' tab.

Next to your subscription you should see a 'Resume' link. Click this and confirm you wish to resume.

If you pay via credit card your payment will be immediately taken and you will regain your Academy access straight away.

If you pay by PayPal your account will not be resumed until your next payment date - this is the same date of the month you previously paid and cannot be changed (i.e if you used to pay on the 5th, your payments will resume on the 5th). If you would like to regain access sooner, please contact us.

If you need more help, contact us at the form above. 

If you need more help, contact us at the form above. 

Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active.

If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.

If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.